Shipping Method/Schedule:

Free Shipping  - All orders are shipped through UPS. All orders will ship out within 48 hours of receipt. There may be an additional day or two shipping delay during holiday periods. Orders that have chip customization require an additional two weeks to complete. Free shipping applies to only the lower 48 states and does not apply to chip quantities larger than what is shown on the website.

Poker Table Delivery

Poker tables will be delivered by a private shipping company (ABF).  Delivery times may vary and will require that the customer is available to receive the table. Please note that all table deliveries are curb side only. The customer will be responsible from the curb to the location. Please thoroughly inspect the table prior to signing for it.  Once you sign for the table no damage claims can be filed.

International Orders - ship through the USPS. We will give you a choice of economy or priority air.

AFO/FPO – We will ship to AFO/FPO addresses using USPS. There will be additional shipping charge based on weight. Please note we do not charge any handling fee's.

P.O. Boxes - We do not ship to P.O Boxes at this time

Note: Free pick up is available for our Lonig Island (Suffolk County) customers on most products. Our distribution facility is located in Ronkonkama, NY. If you live in the Long Island area and would like to pick up your purchase to save on shipping costs, please call and we will gladly arrange a pick up time for you.

Order Tracking:

A confirmation e-mail containing a tracking number will be sent to you once your order ships. Feel free to contact us if you have need additional shipping information.

Order Cancellation:

Orders can not be canceled or refused after shipment. If you need to cancel an order placed before the 3 PM shipping cut off time, please call our customer service department before 3 PM PST.

Returns:

There are two types of returns:

• Standard Returns
• Returns due to damage, defect or if you received the incorrect product.

Standard returns are returns not due to damage, defect, or incorrect product received. Standard returns may be made within 14 days of the date you receive your shipment.

There are no returns for custom work. This applies to all custom printed poker chips, keychains, custom slot machines, engraved cases, custom dealer buttons, and custom playing cards.  

• On standard returns, you are responsible for the shipping back to us.
• If you are requesting a refund, you will receive full credit of the purchase price minus a 15% restocking fee + the original shipping cost. A 15% Restocking fee will be charged for all products returned in which an exchange is not requested.
• If you are requesting an exchange, you will be charged for the reshipment of the product plus any additional upgrade charges if the product you are requesting has a greater value. Credits are given for exchanges with a lesser value.
• Refused shipments will be due a full credit of the purchase price minus a 15% restocking fee + the original shipping cost and the cost of the return shipping back to us.

In order to receive full credit on a standard return, the return must be received in new, unused, condition in its original box with all documentation and packaging included. If we are unable to issue a full refund on your standard return, you will be given a store credit for the amount based on the condition of the products.

Below are the steps you should take when making a standard return:

• Use our online contact form on the contact us page to request a return authorization number and shipping address. Please type standard return in subject header.
• Repack items in original packing. Please include a copy of the original packing slip and write the return authorization number on the outside of the box.
• Send the purchase back to the shipping address given with the return authorization number.

Please allow 14 days for your refund to appear on your credit card.

Returns Due to Damage, Defect or Receipt of Incorrect Product:

If the product you received is damaged, defective, or incorrect product shipped, please contact us within 24 hours of arrival through the contact form on the contact us page.
If items are damaged due to the shipping carrier, we will file a claim directly with the carrier and reship the product. Incorrectly shipped items will be corrected by shipping the correct product back at no cost to you.

There are no refunds for shipping damage or defective custom work (custom printed poker chips, keychains, custom slot machines, engraved cases, custom dealer buttons, and custom playing cards). In the case of  defective custom work, we will replace any defective product. We initally ask for a scan or digital photo of the defective product sent via email. If this is deemed good enough to evalute the defect (which it is in most cases), we will replace the custom product. If not, we will need the defective product returned to us for further evaluation.  

Below are the steps you should take when making a return due to defect or damage:

• Use our online contact form on the contact us page to request a return authorization number and shipping address. Please type defect/incorrect return in subject header.
• We will reply with instructions on how to return the product. When we receive the defective return, we will inspect it, and if deemed truly defective, we will ship out a corrected order. There is no charge for shipping back to you when shipping a corrected order on a defective product.
• A 15% Restocking fee will be charged for all products returned in which an exchange is not requested.

 Orders can not be returned, canceled, or refused due to shipping delays.